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Hannecard Roller Coatings, Inc. is looking for a full-time Customer Service Assistant (OHIO)

Hannecard Roller Coatings Inc. is looking for a highly motivated Customer Service Assistant to join our rapidly growing team. The Customer Service Assistant is responsible for supporting the Sales and Customer Service teams. The ideal candidate will have excellent administrative skills and be capable of supporting multiple projects with competing priorities. Attention to detail, excellent communication skills and the ability to thrive in a dynamic work environment are a must.

Responsibilities:

  • • Supporting the Sales, Customer Service, Marketing and Shipping Teams
    • Interface between customers and various internal departments
    • Sales and after-sales service through telephonic and e-mail contact with customers
    • Follow-up and processing of orders, including feedback to customers
    • Responsible for the commercial administrative work – customers database, proposals, reminders, follow-up of deadlines, technical information and progress tracking of jobs.
    • Extensive use of specific IT systems (internal ERP)
    • Managing and answering various questions from customers and prospects
    • Provide transparent and proactive communication to customers regarding delivery times and progress
    • Cooperation with the Production team to ensure they have all relevant information required
    • Cooperation with logistics teams
    • Document management
    • Working together with the entire operational team to achieve an optimal service rate and formulate improvement proposals with regard to the organization, working method and tools used
    • Additional duties as required.

Profile:

  • • Bachelor's degree or equivalent through experience
    • Knows the basic techniques of customer service and sales techniques
    • Can use tools that support daily work (Outlook, Excel, Word)
    • Can work well with customers as well as within the sales department and other departments of the company
    • Additional language skills would be a plus
    • Ability to read/interpret technical drawings a plus

Organizational skills: works autonomously and responsibly
Communication skills: good listening skills (customers, colleagues, etc.)
Personal skills: involvement, timeliness, stress resistant, flexibility, team player

Interested? Send your CV and motivation letter to: chris.slabbert@hannecard.com

Hannecard Roller Coatings, Inc. is looking for a full-time Customer Service Assistant (OHIO)

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